Website support
To keep your site fast, secure and up to date. Two models to choose from: one-off tasks on request or a monthly package. We never push anything on you.
Support «On request»
You pay only for the actual work: an edit from $10, an hour of work from $15. Nothing needed — nothing to pay. Good for business-card sites and landing pages.
The «Peace of mind» package
from $30/mo — updates and security, backups, monitoring, domain and SSL control, minor edits every month. At the end of the month — a short report: what was done and how the site is doing. For stores and sites that change constantly.
What it is and why
A website isn’t "build it and forget it." The platform and libraries get updated, browsers introduce new requirements, text and prices go stale, and without backups any glitch can cost you the whole site. Support is when we keep an eye on all of that while you run your business: edits and additions, updates, backups, monitoring. The site stays fast, secure and up to date.
We work in two formats, your choice. One-off tasks on request — when the site is quiet and something is needed now and then: you send us the task, we agree on the price and do it. The monthly "Peace of mind" package — for stores and "living" sites: updates, backups and monitoring run on a schedule, and your tasks get priority. We also take on sites that weren’t built by us — after a short audit, so we can honestly tell you the state of the site and what’s worth doing.
What we do as part of support
- Edits to text, photos, banners
- Additions: new pages, sections, features
- Updates to the platform and libraries — site security
- Backups and restoration
- Availability monitoring, domain and SSL tracking
- Load-speed improvements
- Migration to another host
- Recovery after a hack
- Content population
Who it's for
- Sites built by us — and others too, after a short audit
- Stores and "living" sites — more convenient with the "Peace of mind" package
- Static sites — one-off tasks on request are enough
Not to be confused with the warranty: for the first 30 days after launch we fix mistakes on our side for free — that's our warranty on our work, not support.
What you get
A site that doesn’t age: fresh text and prices, an updated platform, a current look
Peace of mind about your data: backups the site can be restored from
Monitoring: if the site goes down or the domain or SSL is expiring — we find out first
One place for all your site tasks — no need to find a contractor for every little thing
Common questions
My site wasn't built by you. Will you take it on?
Yes. First we'll do a short audit: we'll look at the state of the site, whether the platform has been updated, whether there are backups. After that we'll honestly tell you what's worth doing and name a price. Then it's on request or as a package, whichever suits you.
How does support differ from the warranty?
The warranty is about our mistakes: for the first 30 days after launch we fix them for free, and it’s already included with every site. Support is about the site’s life afterwards: new text and sections, updates, backups, monitoring. It’s a separate service, and it’s entirely your choice — we never push anything on you.
Which is better — one-off tasks or a package?
It depends on the site. A business-card site or landing page that barely changes usually just needs one-off tasks a few times a year. A store or a frequently updated site benefits from a package: regular work is already included, and your tasks get priority. Tell us about your site — we’ll price out both options and you choose.
I don't know much about hosting and domains. Is that a problem?
No, that's exactly what support is for. We'll remind you when it's time to renew the domain and hosting, keep an eye on the SSL and backups, and handle the technical questions with the host ourselves. From you — only the substantive decisions: what to change or add on the site.
What if the site suddenly goes down or gets hacked?
Message us — we respond quickly and take on things like this first. With the "Peace of mind" package, monitoring usually spots the issue before you do, and a recent backup lets us restore the site even in the worst case. Recovery after a hack we also do as a one-off — for sites without a package.
What happens if I decide to stop support?
Nothing to worry about: support isn't a trap. The site, code, access and backups stay with you, no penalties or lockouts. If you want to come back or bring us a one-off task — we'll be glad to help.
50% prepayment
The rest — after the work is handed over.
Warranty on our work
30 days to fix mistakes on our side for free.
The code is yours
Full access to the site and infrastructure.
Support after launch
On request or the «Peace of mind» package.